“Since bringing ari on board, our response times have dropped significantly. It’s like having an extra set of hands in the office that never sleeps, allowing our team to focus on moving inventory rather than answering the same basic questions.”

“At Wilbert’s, we’re always looking for the next edge. ari provides that by bridging the gap between our tech and our physical operations. It’s an invaluable tool that helps us capture overflow calls, allowing our team to follow up with customers and ultimately sell more parts.”

“The biggest win with ari is the total visibility into our after-hours activity. We finally have clear data on how many customers are looking for parts or quotes while we’re closed. Instead of digging through voicemails, we get actionable intelligence.”

“BidBuddy Previewing isn’t just a tool; it’s a competitive advantage. The optimization features allow our team to bid with total clarity on what a vehicle is actually worth to our specific yard. It’s made our buying process much more scientific and far less stressful.”

“We deployed ari as our after-hours call attendant seven months ago. What we didn’t anticipate was how quickly it would reshape the way our entire sales operation runs. ari captures the customer and parts data that voicemail never could — and it drove our abandoned call rate down to under 2%. That data gave our sellers a clear picture of demand before they ever picked up the phone, dramatically improving how we prioritize live engagement. We eventually extended ari to handle overflow during peak hours. The result: customers who previously fell through the cracks are now being served — and our team is spending their time where it matters most. We’ve since moved to ari Professional, and now she’s selling for us too. She checks inventory, matches the right part, adds warranty, shipping and tax where applicable, and takes payment via a payment link — negotiating where needed. When a customer does ask for a live agent, they’re arriving pre-qualified and ready to close. Our conversion rates have hit new highs, and our sellers are sharing in the upside. ari has brought us closer to our customers and made us measurably more efficient. It’s a force multiplier. I’d recommend it without hesitation.”